Refund and Returns Policy

Thank you for shopping with DrippyMonk. We value your trust and want to ensure that your shopping experience with us is satisfactory. Please read our Return and Refund Policy carefully.

1. 7-Day Return Window:
   • We accept returns within 7 days from the date of delivery.
2. No Questions Asked:
   • We understand that circumstances may change. We accept returns without asking any questions.
3. Return Eligibility:
   • To be eligible for a return, the product must be unused and in the same condition as received.
4. Return Initiation:
   • Initiate the return process by contacting our customer service team within the 7-day window.
5. Customer to Bear Shipping Costs:
   • The customer is responsible for the return shipping costs.
6. Return Authorization:
   • Once the return is authorized, you will receive instructions on how to return the product.
7. Proper Packaging:
   • Ensure that the product is well-packaged to prevent any damage during return shipping.
8. Tracking Information:
   • Provide the tracking information for the return shipment.
9. Inspection Upon Receipt:
   • We will inspect the returned product upon receipt to ensure it meets the return eligibility criteria.
10. Refund Processing Time:
    • Refunds will be processed within3-5 business days after we receive the returned product.
11. Refund Method:
    • Refunds will be issued to the original payment method used during the purchase.
12. Full Refund Including Shipping Charges:
    • We will refund the full amount paid, including the initial shipping charges.
13. Communication During Process:
    • We will keep you informed via email at every stage of the return and refund process.
14. Refund Confirmation:
    • You will receive a confirmation email once the refund is processed.
15. Failed Delivery Attempts:
    • If a return shipment is unsuccessful due to multiple failed delivery attempts, additional charges may apply.
16. Damaged or Defective Products:
    • If you receive a damaged or defective product, contact us immediately for assistance, max time is 48 hours after delivery.
17. Exchange Policy:
    • It is same as refund policy, ship the product to us and once we receive it we will share the exchange product.
18. Policy Changes:
    • We reserve the right to modify our Return and Refund Policy at any time. Any changes will be communicated on our website.
19. Contact Us:
    • For any questions or concerns regarding our Return and Refund Policy, please contact us using the contact us page or drop an email directly on contact@drippymonk.com

By making a purchase on our website, you agree to abide by the terms outlined in this Return and Refund Policy. Thank you for choosing DrippyMonk.